Throughout February and March, Citizens Advice Plymouth will be holding sessions on how to build confidence in helping people at the first time of contact.
Drawing on the experience and advice of Citizens Advice Plymouth, the following areas will be covered:
- Questioning and listening techniques
- Information or advice?
- Provision of information
- Signposting and referral
If you would like to book onto one of the sessions, please visit https://www.eventbrite.co.uk/e/how-can-we-help-tickets-91334823917